Sanaa: Prime Minister Ahmed Ghaleb Al-Rahwi launched on Wednesday the first phase of the inspection and evaluation process for public services in central and local government units. The Prime Minister emphasized the importance of diagnosing the reality of government service delivery, identifying areas for reform and development, and assisting agencies in improving service mechanisms and procedures. He also stressed the need to establish a culture of inspection, evaluation, and performance measurement.
According to Yemen News Agency, the Prime Minister highlighted that this process stems from a sense of responsibility toward the people, striving to serve them and ensuring their satisfaction with the services provided. He explained that the success of any service facility or official is measured by the level of public comfort and satisfaction with their performance and the quality of services delivered. Al-Rahwi urged all public service units to enable evaluation teams to assess public services, verify the level of procedural simplification, and implement service manuals in central and local units, calling for cooperation to accomplish these tasks.
He emphasized the need for these units to collaborate with the National Team for Procedures Simplification to complete required projects and activities, including streamlining transaction procedures, establishing and developing citizen service centers, enhancing the integrated complaints system, monitoring service quality, and combating extortion and bribery. Al-Rahwi directed the swift completion of service manuals in ministries and provinces that have not yet finalized them, in coordination with the Ministry of Civil Service and Administrative Development, and submitting them to the National Team in accordance with the approved executive framework.
For his part, Dr. Khaled Al-Hawali, Minister of Civil Service and Administrative Development, stated that serving the people is the fundamental responsibility of state institutions. He noted that the inspection and evaluation process significantly contributes to performance improvement and successful task execution, particularly for those driven by a sincere commitment to identifying errors, shortcomings, and difficulties to address them effectively. Al-Hawali pointed out that periodic service evaluations ensure fairness in service delivery and measure public satisfaction, reaffirming that the service simplification program is among the government's top priorities.
Meanwhile, Anis Sufyan, Deputy Minister of Civil Service and Head of the National Team for Simplifying Transaction Procedures and Service Quality Development, reviewed the team's key accomplishments and ongoing projects in various central public service units as part of the first phase. These include projects to simplify procedures, establish and develop citizen service centers, enhance the citizen complaints system, monitor service quality, and combat extortion and bribery. He also outlined the preparation and implementation stages of the public services inspection and evaluation process, which included developing manuals, standards, forms, work mechanisms, and guidelines for evaluation teams.